Failing to Serve Customers

To serve customers in these times, most organizations need to make Appointments. Various organizations that I’ve dealt with do this in different ways:

Umpqua bank, for example, has always had a large staff of helpful folks on phone banks, so they make appointments by phone. You call them ONCE and make an appointment at your local bank. However, if you have to change an appointment, then you need to call them back and they need to Skype the local branch to change the appointment. You get email confirmations of all the changes. Ok. Not the best, but Ok. One phone call that you make.

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