4 comments on “Alienware – Support Policy Complaint

  1. After an hour or so on the phone with Microsoft, and them calling Alienware on my behalf, Microsoft finally sent me to “Media Replacement” where I filled out a form and faxed it in to obtain my Windows Vista 64 bit edition media. That request is in progress.

  2. So, after the hour on the phone with Microsoft and filling out the paperwork and faxing it in, they have refused to honor the request that they said was the solution to my problem. I have sent the whole paper trail to Alienware support to see what they have to say.

  3. Amy, from Microsoft called back to follow up on my request for a Vista 64bit edition disk. We can’t do that… We then transferred to Joyce in Licensing who didn’t have a clue, but was very helpful in navigating some websites and confirming that in order to have 64 bit, I will need to purchase a Complete package of Windows Vista Ultimate, which comes with 64 bit media.
    And in other news, checking the environment variables to determine whether the processor is x64 or x86 does not work. The Intel Core 2 QX6700 quad core processor is indeed 64bit capable, based on the data sheet from Intel. But the environment variable says x86.

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